Withdrawal from the sales contract

According to art. 27 of the Act of 30 May 2014 on consumer rights (hereinafter referred to as OPK). The customer has the right to withdraw from the contract within 14 days of its conclusion without giving a reason and without incurring costs.

The customer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the entrepreneur. The statement can be submitted on the form, whose template can be downloaded HERE (click). Also below in the appendix to these Regulations.

In order to withdraw from the contract, he/she should submit to the Seller his statement in writing or by e-mail to the following address:

In order to preserve the statutory period of withdrawal from the contract, it is sufficient to send a statement before its expiration (in the case of a declaration sent by post, the date of the stamp is decisive). The period for withdrawing from the contract begins to run:

for a contract whereby the entrepreneur issues the item, being obliged to transfer its ownership - from taking possession of the goods by the consumer or a third party indicated by him, other than the carrier, and in the case of a contract which: includes many things that are delivered separately, in batches or in parts - from taking possession of the last thing, lot or part, depends on regular delivery of items for a specified period of time - from taking possession of the first item; for other contracts - from the date of conclusion of the contract.


In the event of withdrawal from the contract by the Customer electronically, the Seller is obliged to immediately send the Customer confirmation of receipt of the statement of withdrawal from the contract in the above-mentioned way In the event of withdrawal from a distance contract, the contract is considered void.

The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer's statement on withdrawal from the contract, return the payment made to the Customer, excluding the delivery costs and delivery costs of the goods.

The seller refunds the payment using the same method of payment as the customer used, unless the customer explicitly agreed to a different method of return, which is not associated with any costs.

The customer should return the item to the Seller (return along with the receipt / invoice) no later than 14 days from the date on which he rescinded the contract. To meet the deadline, all you have to do is return the item before its expiry.

The customer bears the direct cost of returning the item, unless the Seller has agreed to bear it.

The Customer is liable for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the entrepreneur has not informed the Customer about the right to withdraw from the contract in accordance with the requirements of art. 12 para. 1 point 9 OPK, which however took place in point 7 of these Regulations.


At the moment the consumer withdraws from the contract concluded at a distance, the related additional contracts concluded by the Customer expire, if on their basis the performance is met by the Seller or a third party on the basis of an agreement with the Customer. The customer does not bear the costs related to the expiration of these contracts, except for the costs specified in the preceding points. If the additional agreement was concluded with a third party, the Seller informs the person about the consumer's withdrawal from the contract. The right to withdraw from a distance contract is not payable to the Customer in relation, inter alia, to contracts:

• for the provision of services, if the Seller performed the service fully with the express consent of the Customer who was informed before the provision of the service that after the fulfillment of the provision by the entrepreneur will lose the right to withdraw from the contract;

• in which the object of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs;

• in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.